Mastering Difficult Conversations: Tips and Tools

Here’s a fascinating webinar that’s coming up (and it’s free, and many of these business webinars are distinctly not)–Mastering Difficult Conversations: Tips and Tools from a Former FBI Hostage Negotiation Trainer. I post this here because it’s exactly the kind of session from which program managers may benefit–click through for all of the details:

Time: October 2nd, 10am PT (1pm ET)

From the announcement:

Discover practical, hands-on techniques for taking the stress out of the toughest employee discussions.

Attend this interactive webinar to learn how to:

  1. Handle difficult discussions about behavior, performance or pay.
  2. Keep the conversation calm when emotions run high.
  3. Decrease your fear of confrontations.
  4. Respond properly to employee pushback.